Consumer Policy

PAYMENT POLICY

1. We accept online orders through the following modes of payment -

• Credit Cards, Debit Cards, Net Banking, Wallets, UPI, and QR
• Cash on Delivery

2. Please note, when you make an online transaction using Visa and Mastercard Credit Card, you will be required to give your 16-digit Credit Card number, card expiry dates, and 3-digit CVV number (written on the back of the card). You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards, you will be required to give your 15-digit card number and a 4-digit code.

3. The Credit Card transaction will appear on your bank statement as a payment to Sesa Care Pvt. Ltd. Co.

4. In case the amount has been deducted from your account, but you haven’t received a confirmation from us, please contact our Customer Care team and provide the following information -

• Transaction Reference Number
• Amount debited with registered Email ID
• Date & Time of Transaction 

SHIPPING POLICY 

1. Cash on Delivery is available for select Indian pin codes

2. Shipping charge of Rs.50 is applicable on all Cash on Delivery orders

3. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

4. All orders are shipped from our warehouse in Bhiwandi, Maharashtra by courier. Once your order has been dispatched, you will receive an email with tracking and courier company details. 

5. We dispatch most orders within 1-2 business days from the Date of Order. We deliver most orders within 5-7 business days from the Date of Order. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as business days. Please note, delivery may get delayed due to reasons relating to logistics issues.

6. If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 3-4 days from the Date of Order.

DELIVERY POLICY

1. To ensure the safety and hygiene, there might be delays in product dispatches & deliveries owing to logistics constraints due to COVID-19. In such instances, we request you to bear with us.

2. In case the shipment is tampered or damaged, please do not accept it.

3. In case the order status is updated as delivered, but you have not received the order, please intimate this to our Customer Care team within 24 hours of the delivery intimation. We will investigate the issue with our courier partner and revert within 3 business days.

4. In case of shortages, pilferage, or damages, please intimate this to our Customer Care team within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.

5. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

6. We reserve the right to pause deliveries to any part of the country at any time if so warranted.

CANCELLATION POLICY 

1. Orders once dispatched are not eligible for cancellation

2. Discount vouchers are intended for one-time use only and shall be considered as used even if you cancel the order

3. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

RETURN & EXCHANGE POLICY

1. Sesa Care products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

2. We offer a full refund or replacement without any additional charges in case the -

4. In case you received an incorrect product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

5. In case you would want a refund or replacement, please email the Images of the Product, Invoice, Inner and Outer Packaging, and the Batch Number to customer.care@sesacare.com within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.

6. Please allow us 10-15 business days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7. Please note, returns will not be accepted if the -

• Product is damaged
• Invoice is missing
• Batch number and/or price has been tampered with
• Original packaging is missing

8. Please do not use the item you have raised a complaint about

9. Product(s) once delivered, will not be applicable for a refund or replacement in case of -

• Failure to provide adequate information about the case
• Failure to provide snapshots of the Invoice, packet and box (if any)

10. Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Exchange Policy. Exchange of products due to allergic reactions is not applicable.

REFUND & REPLACEMENT POLICY

1. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

2. In case of Cash on Delivery orders, refunds will be through bank transfers. No cash refunds will be made. Please allow our team at least 7-10 business days post refund initiation for the amount to reflect in your account.

3. For Prepaid orders, the refund amount shall be credited to the same account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

NOTE TO CUSTOMERS

Fair Usage Policy

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. To protect the right of our customers, our Customer Care team reserves the right to assess, judge and then take the necessary action at their discretion.

Impairment & Damages
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the Customer Care team within 48 hours of the order delivery. Please note the following –

• Do not use the products
• Take clear pictures of the products
• Keep the invoice copy with you

If, however, the order is placed through an online marketplace, please contact the marketplace’s Customer Care team. In such cases, Sesa Care is not responsible for any damages caused.

Change of Packaging

Packaging, bottles and communications at Sesa Care undergo innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered. 

Suspending Promotions

Sesa Care reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

For any queries, please contact our Customer Care team at consumer.care@sesacare.com.